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Customer Service System

См. также в других словарях:

  • Customer Service System — BT s Customer Service System (CSS) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony order handling,… …   Wikipedia

  • Service system — A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. Marketing, operations, and global environment …   Wikipedia

  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

  • Customer Service Excellence — The Customer Service Excellence, (previously the Charter Mark ) is an accreditation for organisations and an independent validation of achievement. Contents 1 History 2 Recipients 3 Assessment 4 See also …   Wikipedia

  • Customer Service Charge —   That portion of the customer s bill which remains the same from month to month. The charge is determined separately from the amount of energy used. It is based on the costs associated with connecting a customer to the company s distribution… …   Energy terms

  • Online Service System — Dieser Artikel oder Abschnitt bedarf einer Überarbeitung. Näheres ist auf der Diskussionsseite angegeben. Hilf mit, ihn zu verbessern, und entferne anschließend diese Markierung. SAP AG …   Deutsch Wikipedia

  • Product service system — A product service system (PSS), also known as a function oriented business model, is a business model, developed in academia, that is aimed at providing sustainability of both consumption and production. [cite journal|journal=Journal of Cleaner… …   Wikipedia

  • Customer support — is a range of customer services to assist customers in making cost effective and correct use of a product.[1] It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.[1]… …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Service Science, Management and Engineering — Service Science, Management, and Engineering (SSME) is a term introduced by IBM to describe Services Sciences, an interdisciplinary approach to the study, design, and implementation of services systems – complex systems in which specific… …   Wikipedia

  • Service design — is the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer s experience. The… …   Wikipedia

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